Order Management System Support Notifications

Purpose: Support notifications notify you when a Order Management System job has been placed in a MSG status due to an error during processing, as well as other errors such as inconsistent system control value settings.

When is a support notification sent? Order Management System sends a support notification:

• for any job that is submitted to the Job Management Screen that is placed in a MSG status.

• after printing the Pick Authorization Error Report.

A support notification is not generated when a job is placed in an ERROR status because the job will first be placed in a MSG status. Otherwise, you would receive two support notifications for the same job.

Inconsistent system control value settings for multiple billing async jobs: Order Management System sends a System Alert email notification if the Delay Billing Updates (K85) and the Number of Billing Async Jobs to Start (F08) system control values are not set consistently across all companies in your environment. See those system control values for background.

Is a support notification sent for jobs the require user intervention? Order Management System does not send a support notification for a job that requires user intervention because the job is still running and only requires a user response in order to proceed. Instead, the system generates a Response Required Email indicating the job requires user intervention. See Working with Required Responses (WREQ) for more information on require response processing.

In this chapter:

• Support Notification Processing

• Oracle Retail Order Management System Support Notification

• System Alert Email

• Support Notification Setup

For more information: See Email Generation Setup for more information on the required and optional setup for generating email notifications through Order Management System.

Support Notification Processing

When generating a support notification or a system alert email, Order Management System checks the Support_Emails property in Working with Admin Properties (CPRP). If the Support_Emails setting contains a valid email address, Order Management System generates an Oracle Retail Order Management System Support Notification or System Alert Email and sends the email to the specified email address(es).

Oracle Retail Order Management System Support Notification

A sample of the support notification email is presented below.

From:	cwjava@example.com
To:	Thomas Brown
Subject:	Support Notification - SERVER/111.111.111.111
Job: PICK_GEN User: MSMITH Job has gone into MSG status.

Contents:

• From: The mail.from setting in Working with Admin Properties (CPRP).

• To: The user name for the SUPPORT_EMAILS setting in Working with Admin Properties (CPRP).

• Subject: Support Notification - SERVER/111.111.111.111 where SERVER is the name of the server, and 111.111.111.111 is the server’s IP address

• Body:

- Job: The name of the job that is in a MSG status.

- User: The user ID of the user that submitted the job.

- Job has gone into MSG status

System Alert Email

A sample of system alert email is presented below.

From:	cwjava@example.com
To:	Thomas Brown
Subject:	System Alert Email for Testing Company
Multiple Billings could not be started = K85 (Delayed Billing Updates) is not enabled in one or more companies.

Contents:

• From: The mail.from setting in Working with Admin Properties (CPRP).

• To: The user name for the SUPPORT_EMAILS setting in Working with Admin Properties (CPRP).

• Subject: System Alert Email for Testing Company, where Testing Company is the description of the company

• Body: Multiple Billings could not be started = K85 (Delayed Billing Updates) is not enabled in one or more companies.

Support Notification Setup

In order to generate support notifications or system alert emails, you must complete the required setup. See Email Generation Setup for more information on the setup required to generate emails through Order Management System.